Backblaze Status Page


Global Updates:

Backblaze website issue resolved, all Groups related pages now loading as expected.
Globe US West

US West

Green Circle

Region Update:

No updates at this time.

 

Globe US East

US East

Green Circle

Region Update: 

No updates at this time.

 

 

Globe EU Central

EU Central

Green Circle

Region Update:

No updates at this time.

Status levels:
Green — our monitoring currently suggests that a data region is operating as expected.
Yellow — service for a given data region is not operating as expected and may be impacting users.
Red — part or all of a region is currently offline.

We will make periodic updates to this page by region and globally as issues arise and as we work through any outages. If you experience impacts that are not reflected here, please Contact Support and we will address them as soon as we’re able to.


Incident Updates

February 9, 20:40-23:30 UTC - The Group Management and Group creation pages of the Backblaze website were inaccessible for many users. Issue identified and resolved as of 23:30 UTC. 

January 24-25 - A subset of users in the US-West region encountered intermittent upload performance degradation. Underlying cause identified and resolved as of January 25th, 5:40 AM UTC. 

January 24, 23:30 - 00:09 UTC - Users in the US-East region would have experienced connection timeouts due to a BGP issue.

January 24, 1:20 AM - 5:00 AM UTC - Users in the US-West region may have encountered TLS connection timeouts. Issue mitigated at roughly 5:00 AM UTC, monitoring ongoing. 

January 23, 8:10 PM -9:05 PM UTC: B2 users may have encountered an elevated but intermittent rate of 502 errors when uploading files. Root cause identified and resolved as of 9:05 PM UTC. 

January 18, 10:40 - 10:58 PM UTC: Some B2 users encountered unexpected errors with B2 authentication. Root cause identified and resolved as of 10:58 PM UTC. 

January 17, 11:21 - 11:47 PM UTC: A subset of B2 users in the US-West region encountered performance issues with file uploads and downloads. This issue was resolved as of 11:47 PM UTC. 

Scheduled Maintenance

Backblaze performs regular maintenance every Thursday from 11:30 am to 1:30 p.m. Pacific Time with the aim to consistently improve our systems and services. 

Most customers will not be affected during this maintenance due to the distributed nature of the systems being serviced. For example, Computer Backup uploads and most B2 Cloud Storage operations (i.e., uploads, downloads, listing, key creation) will function normally. Within the maintenance window, some customers may experience interruptions of five to 15 minutes in the following areas:

Web Interface

  • Website sign-on
  • New account creation


Computer Backup

  • Data restore and recovery
  • Backups may sleep temporarily
  • Sign-in via installers and apps

B2 Cloud Storage

  • Bucket creation, deletion, and API update
  • B2 Snapshot creation